Billing
Syminet aims to provide a billing system that is as simple, straightforward and flexible as possible.
Our billing cycle ends on the last day of each month. Slices accrue charges hourly until they reach a monthly cap. For slices, the monthly cap is 672 hours, or 28 days. If you have a slice on the 1st of the month, then on the 28th day of that month the (slightly lower) monthly rate will apply.
Invoices are automatically sent each month, and the card on file is charged if the existing balance does not cover the current invoice.
Credit balances are always applied prior to charging a card, so you are free to pay in advance as much as you like. Or, you are also free to never make manual payments and allow the system to automatically charge your card each month.
Billing is managed in the Billing area of the panel:
Tip
You can create subusers with permissions to billing only. For example if you have an accountant, you can grant them billing access to take care of all billing related matters on your behalf.
There are two sections in the billing area, selectable using the tabs at the top of the page:
Overview / Settings
Current Balance
This is any current balance on the account:
If there is any unpaid balance, it will be displayed in red. Unpaid balances are overdue and must be paid in order to create new services.
If there is a credit balance, it will be displayed in green with the word “credit”. This balance will be applied to any future invoices prior to charging a card.
A balance of $0.00 is also normal for accounts which are paying monthly and no payments are due.
Accrued Charges Since Last Billing Period
This is any current charges that have accrued in the current billing cycle (current month). Accrued charges update every few hours, so you can keep track of billing for the current cycle.
If there are any accrued charges, there will be links next to it to download an itemized statement. You can download in PDF or CSV format.
Statements, like invoices, provide an itemized breakdown of every service, number of hours, and total charges for each service under an account.
Making Payments
You can make a payment at any time using the Make a Payment button. You can make a payment for any amount you like. Any existing credits will be applied to future invoices, and cards are only charged when there is not enough credit balance to cover an invoice.
Accepted Payment Methods
Credit Card: This is the default payment method and the payment method that is always used for recurring billing.
Paypal: We accept paypal for one-time payments only. If paying via paypal, you will need to make sure to login each month and pay your balance in advance.
Payment Methods
To edit the card on file, click Edit Card. You can also make a one-time payment via Paypal by clicking the Paypal tab.
Billing Contact
Click Edit to update your billing information. For now, this is also linked to the contact information in the account profile area of the panel.
Monthly Network Transfer
Monthly incoming bandwidth to your slices is always free. Any bandwidth utilization over Private IPv4 is also free. Usage allowances are only for outgoing bandwidth to the public internet.
Monthly bandwidth transfer allowance is an aggregate of all of the slices in the account, which is displayed along with last month’s usage for reference. You can view bandwidth usage for a specific slice on the slice details page. Any overages on bandwidth are charged $0.01/GB of additional transfer.
If you need additional bandwidth, you can avoid overage fees by resizing a slice to a larger plan, or spinning up a new slice to add it’s bandwidth allocation to the account.
Billing Alert
We understand that no one likes surprisingly large bills. The billing system can email you an alert if your account exceeds a threshold you set here. When your accrued charges exceed this threshold, the system will send an email to you and any other users in your account with full billing permissions.
Billing alerts are sent only once per monthly billing period. However, if the threshold is modified then this will reset. For example, if you set it to $50 and get an alert. Then login and change it to $100. It will send another email if your threshold exceeds $100, even within the same billing period. Same if you delete the alert and set it again to $50, you will get another email alert within 24 hours.
Billing History
You can view the entire billing history for the account at any time, and download all previous transactions in PDF format. Also in the case of itemized invoices, there is an option to download in CSV format.
There is also an option in the lower right to download billing history table itself in CSV.
Billing Notifications
There is a setting in the account profile area, Invoice Notifications. You can disable that to prevent the system from sending you invoices each month (they are still always available for download via Billing History).
Note
Even when invoice notifications are disabled, receipts are always sent when a payment is made.
Unpaid Balance
If an account has an unpaid balance and the card on file is declined, the system will send email to the primary account and any subusers with billing permissions, requesting to pay the balance as soon as possible. No new services can be created until the balance has been paid.
The system will continue sending periodic emails requesting payment. If the balance still has not been paid by the 21st of the month, the system will begin shutting down services. On the last week of the month, if still unpaid, all services will be permanently deleted from the system and the account will be closed.